Manager, Los Apus:
I wanted to write a brief note commending your excellent staff. From the front desk personnel to the kitchen and housekeeping staff, everyone has been unfailingly kind and helpful.
I would like to particularly single out Daniel, at reception, who greeted our very late and unplanned arrival with warmth and generosity. He found us a room where there wasn't one and went so far as to tidy it himself.
Luis, who helped with our baggage, was particularly accommodating as well. He may have been providing routine hotel service, but then was nothing routine about the way he genuinely tried to make us comfortable.
My stay at Los Apus was lovely. I have been in hotels that provide more amenities and more luxuries, but never have stayed at one in which I felt more welcome and at home. Thank you so much.
Patricia A. Nedeau